You Have Questions,
We Have Answers
Here are some commonly-asked questions and answers.
Can I get another yard sign or decal?
We’re happy to send you another yard sign or decal. Just call us at 1-800-452-3773 (Mon–Fri 8am-5pm ET) or email us at email@example.com and we will send it to your home or business.
Is your monitoring center accredited or UL listed?
Yes, our central station is UL Listed and NFPA-compliant and combines the latest technology with our 35 years of experience in security, fire, and life safety monitoring to dependably serve our customers. Built on reliability, our monitoring center features a backbone of fully redundant systems, an on-site power plant, and triple redundant communication paths. In an emergency, CSAA certified professional monitoring agents respond quickly to contact you and dispatch authorities right away.
Can I switch monitoring from another company to CSS?
Yes! We can monitor most manufacturers’ systems at competitive rates. Please call us at 1-800-452-3773 (Mon–Fri 8am-5pm ET) so we can assess your security needs, make recommendations and talk about the necessary steps to bring you on board as a valued CSS customer.
(Please note, though, if you’re currently under an existing monitoring agreement with another company, you must complete the initial term of the agreement before transferring service to us.)
I bought a house that already has a security system. Can you monitor it?
We sure can! First, we will have to gather some information regarding the system in the home. To get started, please call us at 1-800-452-3773 (Mon–Fri 8am-5pm ET).
How do I get a certificate for my home insurance?
Many insurance companies offer a discount just for having a security system installed. However, they often require a certificate proving the installation has taken place. We’ll be happy to send you a system certificate to submit to your insurance company. Give us a call at 1-800-452-3773 (Mon–Fri 8am-5pm ET).
How do I pay my bill online?
How do I enroll in auto-pay?
You can make automatic payments that are either deducted from a bank account or charged to a credit card. To enroll, call us at 1-800-452-3773 (Mon–Fri 8am-5pm ET) and we’ll be happy to set it up.
How do I test my system?
To test your system, please call us at 1-800-452-3773 (Mon–Fri 8am-5pm ET) and have your password ready. Our staff will place your account in test mode and ask you to send a keypad signal or arm your system and open a door. After we receive the signal, we will remove your account from test mode and you’ll be assured that your alarm is monitored.
Most systems are programmed to send a weekly or daily test to assure the system is in communication with central station. If we don’t receive the signal, our system generates a “Timer Test Not Received” signal and we will notify you.
How do I update emergency contacts?
Your emergency contacts are the people that CSS monitoring will call in the case of an alarm. For safety reasons, all emergency contact updates must be made in writing. Simply fill out a service request form or send an email to firstname.lastname@example.org with your changes and we’ll take care of the rest.
If my smoke detectors are not armed will they still send signals?
Yes, as long as the smoke detector devices are connected to your monitored alarm system, they will still send signals.
My power went out—what do I do?
After a power outage, your alarm will beep. You can silence the alarm according to the product manual. If you do not find your manual or still have questions, call us at 1-800-452-3773 (Mon–Fri 8am-5pm ET) or request a service call.
Alarm systems run on a backup battery if the power goes out. For that reason, we recommend you replace your alarm panel battery every 3–5 years.
Keypad code and password—what’s the difference?
Your keypad code and password are different. Your keypad code is what you type or enter on your keypad to arm/disarm your system.
Your password is what you say to us when we call you or when you would like to put your account on test or make changes. Your password is used to identify you as an authorized person on the account.
Can I arm/disarm my security system from my smartphone?
Yes, you can! Call us at 1-800-452-3773 (Mon–Fri 8am-5pm ET) to learn more about our smartphone-enabled systems.
Can I still have a security system at my home if I don’t have a landline phone?
Yes you can! We offer many different ways to communicate, including internet, cell and radio. To learn more, call us at 1-800-452-3773 (Mon–Fri 8am-5pm ET) and we’ll talk about your options.
My alarm panel says “low battery.” What do I do?
If you’ve had a recent power outage or the power to your alarm system was interrupted, you may see a “low battery” message. In most cases, the battery will recharge once power is restored and the error will clear. If you continue to see the “low battery” message, please call us at 1-800-452-3773 (Mon–Fri 8am-5pm ET) or request a service call.
Need More Help?
We’re here to answer all your questions. Please call us at 1-800-452-3773 (Mon–Fri 8am-5pm ET) or request a service call.